Art by Ellams

Pet Portraits Purchasing Information

Purchasing and Delivery

 

Unfortunately due to family circumstances I’m not currently available to produce any custom art work.

 

Purchasing

When you want to commission me to paint your Pet/Animal please fill in the form on the Purchase Now page. I especially like to know a little about the pet or animal including their name and any little foibles they might have. I also need to know whether you require it to be delivered or to be available for collection.  

I will then email you back to ask for a good quality picture I can use as a reference for the painting, As soon as I receive this I will start work on your piece of artwork.

I will usually be able to complete it within 2 weeks, If there is likely to be any delay I will let you know as soon as possible.

Delivery Information

My pet and animal portraits are available to be picked up from my location in Runcorn, Cheshire. UK or alternatively can be delivered direct to you.

The portraits can also be delivered for free to most locations in the UK if you would prefer.   Unfortunately I am currently unable to deliver my items to locations outside of the UK.

I always want to make sure that you receive my artwork in perfect condition, so your purchase will always be well packaged and delivered using a service which I believe to be the most cost effect and reliable for me to use. Where possible all the packaging I use can be recycled and your piece will be sent in packaging purposely made for posting artwork. 

Prior to posting your item I will send you a photo or two of your completed artwork to ensure you are as happy as can be with the item before I post it.

Your artwork will be supplied in the hand made frame you have selected when purchasing and will include acrylic picture frame glazing, this offers excellent levels of optical clarity. Unlike glass, acrylic is shatterproof so safe for use in all environments making it especially safe in homes where pets and children are around. Alternatively if you are available to pick up your piece locally I can supply it with glass if required.

Payment

When I have completed your painting and you have seen a photo of the piece I will then send you a Paypal invoice for £80 for you to pay.   If you are collecting an item from me directly then payment can be either be in Paypal or Cash.

Returns

I always want you to be 100% happy with any purchase from me, to make sure this is the case I will send you several photos of the completed item prior to delivery so you can confirm you are happy for me to post the item.  

If you do change your mind however when you receive the art work you may return it within 7 days of receipt for a refund. The refund, will not include either the outgoing or the return delivery costs.

A refund will be issued after the returned item is received. You must return the item using an insured and trackable method of posting at your own cost. Any loss or damage sustained to the artwork on it’s return is the responsibility of the buyer. 

Other Information

If there is anything else at all I can help with please feel free to use the Contact Me form to ask me anything